Treatment terms and conditions
CUSTOMER NOTICE – TERMS OF BOOKING By making your appointment with us, you agree to observe our terms of booking. A 100% deposit payment or secured via card is required for any bookings over 30 minutes in duration. They can be made online via the website, phone by credit or debit cards or personally in the clinic by cash or credit/debit card. Please note that we do not accept cheques as a method of payment. After your treatment, you can pay the balance of your treatment by cash, credit or debit card. Unfortunately we are unable to accept Diners Club.
CANCELLATIONS: If you are unable to keep your appointment, for any reason, please give us as much notice as possible. Single appointments cancelled with less than 48 hours working day’s notice (Mon-Fri, 9.30 am to 5.30 pm), will be charged in full Late cancellations/Failed and no shows and late arrival will be charged in full. A notice of three working days will be required for any changes or cancellations of appointments lasting for 1 hour and half hours or longer on any single visit. We reserve the right to refuse entry and/or not treat anyone that is verbally abusive, aggressive or under the influence of drive or drugs but you maybe charged for the failed appointment.
We reserve the right to update our list of treatments without notice. If you wish to obtain a refund for your deposit, we will deduct 5% of the amount to cover our direct costs